Frequently Asked Questions
Balsam Hill™ Products
- How do I find my product?
- What are Candlelight™ LED lights?
- What is True Needle™ technology?
- How do I post a review?
- Does Balsam Hill make sustainable Christmas trees?
- What are the differences between trees marked reNEW and original Balsam Hill trees?
- Does Balsam Hill offer recycling for Christmas trees or Christmas lights?
Christmas Tree Buyer's Guide
- What Christmas tree size and shape should I get?
- How realistic will my Christmas tree look?
- What Christmas tree lights are best?
- What are my options for easy set-up Christmas trees?
- What else should I consider when buying a Christmas tree?
- Why choose Balsam Hill Christmas trees?
Product Care
- How do I assemble my Balsam Hill tree?
- How should I shape my Balsam Hill tree?
- How should I store my Balsam Hill tree?
- Troubleshooting Common Issues
- Assembling Your Tree Lights
Balsam Hill™ Product Warranty
- Balsam Hill™ Premium Guarantee
- Balsam Hill™ Three-Year Limited Warranty Coverage for Artificial Christmas Trees
- Exclusions From the Balsam Hill™ Limited Warranty for Trees
- Balsam Hill™ 60-Day Clearance Limited Warranty
- Other Important Details
- Warranties Prior to 2018
Domestic Delivery
- What delivery options do I have?
- When will my order be delivered?
- What are my delivery charges?
- Delivery to PO Boxes
- Can I delay my shipment to a certain date?
- My package was damaged or lost during shipment.
- An item is missing from my shipment.
- My product is missing parts.
- My order never arrived.
- I received the wrong product.
Balsam Hill Studio
- What is Balsam Hill Studio?
- Can I purchase Balsam Hill Studio Ornaments online?
- Can I purchase Balsam Hill products at a Balsam Hill Studio store?
- Can I return my Balsam Hill products to a Balsam Hill Studio store?
- What is the return/exchange policy for Balsam Hill Studio?
- Do you accept coupons from BalsamHill.com.au at the Balsam Hill Studio store?
Pricing and Billing
- What are my payment choices?
- How can I purchase with PayPal's Buy Now, Pay Later option?
- How can I purchase with Afterpay?
- When will my credit appear on my account?
- When will my credit card be charged?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- What if I miss the end of a sale?
- What if the price of a product I've purchased is reduced?
- How do I use a coupon?
Balsam Hill™ Cancellation & Return Policies
- Terms & Conditions
- Delivery Terms & Conditions
- If there is a problem with your order?
- Cancellation
- What is the return policy?
- How long will it take to receive my credit?
- Do I have to pay for returns?
- Where do I return my item?
- Returns Policy
- Refunds Policy
- Faulty Items
- Consumer Rights Directive